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Surfing at Sunset

Refund or Cancellation Policy

Effective Date: 1/1/2025.
📧 info@aquavela.surf
📞 407-900-6039
🌐 aquavela.surf

Lessons & Experiences

Booking & Payment

  • Full payment is required at the time of booking.

  • Bookings close 48 hours before the lesson start time.
     

Cancellations & Rescheduling

  • 48+ hours before your lesson: Full refund (100%) or free reschedule.

  • 24–48 hours before your lesson: 50% refund or free reschedule.

  • Less than 24 hours before your lesson: 100% cancellation fee (no refund), no reschedule.

  • No-shows will be charged the full lesson amount.
     

Guest Flexibility

  • If you’re visiting from out of town and can’t reschedule, we’ll provide a refund.

  • Local guests are offered rescheduling only.
     

Weather & Safety

  • Your safety is our top priority. If we need to cancel due to unsafe weather or conditions, we’ll reschedule your lesson at no extra cost or issue a rain-check voucher.

  • We’ll notify you as early as possible if this occurs.
     

Arrival & Lesson Duration

  • Please arrive 15 minutes early to prepare for your lesson.

  • Lessons end at the scheduled time if there are other bookings. If the schedule allows, your instructor may extend the session at their discretion.
     

Special Conditions by Lesson Type

  • Group Lessons: If the minimum number of participants is not met, we may reschedule or convert to a private lesson at an adjusted rate.

  • Club Hours: Non-refundable. May be rescheduled within the active package period only.

  • Private Lessons: Flexible rescheduling permitted at instructor’s discretion within the above timeframes.

Merchandise

  • Items may be returned within 14 days of delivery if unused and in original packaging.

  • Refunds will be issued to the original payment method or as store credit.

Gift Certificates & Packages

  • Non-refundable unless AquaVela cannot fulfill the service within 12 months of purchase.

  • Extensions may be granted in special circumstances.

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